Shipping & Delivery Policy

We ship Australia Wide via our own delivery services or Courier services. We endeavor to do so as fast as possible. In most cases, for in stock items, delivery can be arranged within 1-14 business days for Metro to Metro deliveries. Regional deliveries may be slightly longer. Shipping prices and delivery times are estimates only until verified. Additional charges may apply for delivery outside of this zone.

Melbourne Delivery begins at $100. To ensure safe transport and to reduce your costs, Interstate deliveries can be flat packed, with the sofa requiring assembly. The sofa will arrive in boxes on a pallet. It is your responsibility to remove the packaging and dispose of the pallet correctly. Assembly tools and instructions will be provided. In special circumstances we can deliver the sofa assembled – location dependent. For interstate and regional delivery quotes please contact us.

IMPORTANT: As most of our furniture is considered as heavy and bulky items, you will need to assist the Courier delivering the item to your door unless otherwise arranged. You agree to this condition as part of your purchase. If this is absolutely not possible, please contact us to arrange for an additional person to assist. Additional costs will apply.

If you have any further questions on this please contact us via email or phone.

Exchange Policy

Please choose carefully before you buy. We will not refund, for change of mind, or if your product does not fit in to your home.

  • Custom orders cannot be refunded so please choose carefully.
  • A minimum 50% deposit is required for custom orders, which will be surrendered if you decide to cancel your order.

Returning Stock Items: Please choose carefully as we do not offer refunds on in stock items.

  • All floor stock purchases must be paid for in full
  • You can exchange stock items for a store credit prior to recieving your delivery
  • If you decide to return your item for a store credit you must cover the cost of transport to our Melbourne warehouse.
  • Items need to be returned in perfect condition and wrapped appropriatley for transport.
  • Returned items, must be returned to the Innovation Melbourne warehouse within 5 business days of initial purchase, unless otherwise organized.

If your product is faulty within the warranty period, it will be replaced with an identical product. If we cannot replace the product, we will offer you the option of choosing another product of the same value, or provide you with a refund for the total value of the faulty product.

View here for our comprehensive warranty an care guidelines.

When returning your product, please make sure you provide the following details:

  • Your full name
  • Your order & invoice number
  • Reason why you are returning the product
  • Your instructions informing us how you would like the issue resolved.
  • Photos of the faulty or damaged item

Please include the original order confirmation or invoice you received with your product. Also, if you haven’t previously provided a contact phone number, please include this with your return. This will ensure the issue is resolved quickly, should anyone need to contact you.

Customer Service Policy

We are committed to providing exceptional customer service and quality products. We endeavor to make sure that all products listed are either in stock or available to order. We make sure that our pricing is true and correct. At Innovation Living Melbourne, we pride ourselves on our ability to fulfill our customers desires and wishes. We look forward to working closely with our customers to provide them with one of our beautiful pieces of furniture.

Warranties

We warrant to rectify, for 5 years from purchase date, repair or replace any defects in materials and workmanship on our range of lounges and lounge suites. This applies to steel or timber framework and all Innovation Mattresses.

Our warranty does NOT cover: rips, weaving, pilling, creasing or fading of fabric, or damage caused by misuse or improper cleaning. Sewing of seams and zippers are covered by a one year warranty only. Our Innovation clic clac mechanism is covered with a Lifetime warranty. Please contact us if you have any questions with regards to our warranty guidelines.

To view our full and extensive range of warranty view here