Shipping & Delivery Policy
We aim to ship Australia Wide via our own delivery services or Courier services. We endeavor to do so as fast as possible. In most cases, for in stock items, delivery can be arranged within 2-15 business days for Metro to Metro deliveries.
While we do all we can to provide delivery services to Regional areas, shipping availability and prices are estimates only until verified. Additional charges may apply for deliveries outside of this zone. To ensure safe transport and to reduce your costs, Interstate deliveries can be flat packed, with the sofa requiring assembly. The sofa will arrive in boxes. It is your responsibility to dispose of the packing in a responsible manner.
Melbourne and Victoria
We have our own small but mighty warehouse team. All orders are delivered partially or fully assembled. Installation and rubbish removal are included in all deliveries. Our team can also give a further demonstration of mechanism and function on delivery. In stock items can usually be delivered within 2-5 business days. We do deliver on Tuesday, Wednesday and Thursday's. For deliveries on Monday or Friday contact the showroom and if we can, we will!
Interstate Deliveries (Outside Vic)
As standard we deliver intersate with trusted delivery partners. All of our designs are cleverly flat packed for safe and efficient transport. Unlike another large Scandinavian brand our designs won't end in you cursing out our name. All assembly tools and instructions will be provided. The sofa boxes will be delivered in to the room of your choosing, or if arranged prior can be left in a safe space on the property.
Additional Assembly ($99)
You will see at check out the option to add additional assembly to your order. In special circumstances we can deliver the sofa partially or fully assembled – location and design dependent. For interstate and regional delivery quotes please contact us. Some of our designs like the Norum Lounger or Neah 160 Curve, are simply too large and too heavy to deliver safely. We will do our utmost to communicate the process with you.
IMPORTANT: As most of our furniture is considered as heavy and bulky items, in some regional locations you may need to assist the delivery partner delivering the item to your door unless otherwise arranged. You agree to this condition as part of your purchase. If this is absolutely not possible, please contact us to arrange for an additional person to assist. Additional costs will apply. If you have any further questions on this please contact us via email or phone
In the event that we are unable to provide for an assembled delivery we will refund the additional assembly fee.
Exchange Policy
Please choose carefully before you buy. We will not refund, for change of mind, or if your product does not fit in to your home.
- Custom orders cannot be refunded so please choose carefully.
- There is a 24hr grace period, after which time your order will be placed and confirmed
- A minimum 50% deposit is required for custom orders, which will be surrendered if you decide to cancel your order.
Returning Stock Items: Please choose carefully as we do not offer refunds on in stock items.
- All floor stock purchases must be paid for in full
- We offer a 24hr grace period for all stock items. Items can be returned minus a processing fee
- You can exchange stock items for a store credit prior to recieving your delivery
- If you decide to return your item for a store credit you must cover the cost of transport to our Melbourne warehouse.
- Items need to be returned in perfect condition and wrapped appropriatley for transport.
- Returned items, must be returned to the Innovation Melbourne warehouse within 5 business days of initial purchase, unless otherwise organized.
If your product is faulty within the warranty period, it will be replaced with an identical product. If we cannot replace the product, we will offer you the option of choosing another product of the same value, or provide you with a refund for the total value of the faulty product. View here for our comprehensive warranty an care guidelines. When returning your product, please make sure you provide the following details:
- Your full name
- Your order & invoice number
- Reason why you are returning the product
- Your instructions informing us how you would like the issue resolved.
- Photos of the faulty or damaged item
Please include the original order confirmation or invoice you received with your product. Also, if you haven’t previously provided a contact phone number, please include this with your return. This will ensure the issue is resolved quickly, should anyone need to contact you.
